In regulated environments, the real risk is not signing a document, but the lack of clear and structured evidence of how a decision was made.
Loteries de Catalunya, the entity responsible for gaming operations in Catalonia, faced a common situation in many organizations: it had valid electronic signature and a solid ERP such as Microsoft Dynamics 365 Business Central, but control of the approval process did not truly reside in the ERP.
The flow was designed and executed in an external portal. Business Central did not know the approval logic or govern the circuit. In practical terms, the ERP recorded operations, but did not direct or control the process that validated them.
In a highly regulated environment, this separation introduces friction, dependency and unnecessary difficulty when audit time arrives.
Strategic shift: governance returns to Business Central
With the implementation of AWH GRC, the paradigm is reversed.
Approval circuits are designed directly in Business Central. Roles, responsibilities and intervention order are configured in the ERP itself. Electronic signature maintains its legal value in accordance with the eIDAS Regulation, but it stops being the flow engine.
AWH GRC turns the ERP into the central governance point.
- Who must intervene.
- At what moment.
- Under which conditions.
- With which segregation rules.
The system no longer waits for someone to detect an error. It prevents it.
Preventive control that lowers risk exposure
One of the most relevant aspects was the use of AWH GRC Entity Rules.
Through this functionality, documents are blocked until the defined approval circuit is completed. They cannot be modified, posted or advanced if they do not meet the established rules.
This transforms the control model.
From corrective to preventive.
From people-dependent to design-dependent.
In regulated public and private organizations - financial, energy, utilities, pharma, and highly supervised industry - this approach not only reduces operational errors; it reduces exposure to non-compliance, sanctions and personal liability for executives.
Visibility that simplifies audit
One of the elements most valued by users was the graphical representation of the flow within Business Central. AWH GRC makes it possible to immediately understand the real state of the process.
It is not an accumulation of technical records. It is a clear visualization of the real circuit. It is possible to identify who has approved, who is pending and how validation has been structured.
Control becomes understandable.
Traceability becomes evident.
Audit is simplified.
When the process is structured, explanation stops being complex.
Structured integration with signature platforms
AWH GRC includes a specific functionality called Platform Integration, which allows connecting external signature, approval or notification systems without losing control of the main process.
Additionally, in this project, integration was implemented using the native capability of AWH GRC to interact with Microsoft Power Automate, allowing automatic reaction to process events (signature, rejection, expiration).
This approach avoids the usual fragmentation between systems since orchestration remains inside the ERP.
Impact on the organization
AWH GRC implementation was applied to especially sensitive processes: invoice approval, public procurement, budget modifications and payment authorizations.
Results were measurable. Approval times were reduced by 40%. Operational errors decreased by 30%. Audit efficiency improved by 50%.
But the most relevant result was strategic: Business Central moved from being a transactional system to becoming a corporate governance environment.
Every relevant decision leaves a structured trail.
Every approval or rejection responds to a defined logic.
Every operation can be justified without manual reconstruction.
Why this case is relevant for any company
Although this project was developed in a regulated environment, the challenge it solved is not exclusive to the public sector.
Any organization that has grown in size, complexity or number of Business Central users faces the same risk: processes exist, but they are not governed in a structured way.
Governance is not a regulatory need.
It is an organizational maturity need.
AWH GRC is designed precisely for that: integrating control, traceability and segregation directly in Business Central without adding operational complexity.
Institutional testimonial
“With AWH GRC, we have achieved more than automating approvals. We have integrated control inside our ERP. Today each process is structured, each decision is traceable and each audit is more efficient. The system not only records operations; it guarantees they are carried out correctly.”
Finance Department
Loteries de Catalunya
Is your ERP governing your decisions… or only recording them?
When an organization matures, recording operations is no longer enough: it must be able to demonstrate, in a structured way and without manual reconstructions, how each critical decision was governed inside the ERP.
AWH GRC turns Microsoft Dynamics 365 Business Central into a real governance environment: preventive control, segregation of duties by design, complete traceability and clear process visibility.
If you want to evaluate how to integrate this level of control in your ERP without adding operational complexity, let's talk.
Because in regulated environments, the one who governs better wins.